UX That Elevates the guest Experience
UX for Hospitality
We design guest‑journeys that simplify check‑in and make every stay feel effortless for every visitor.
Trusted by
Hospitality innovators
UX That Elevates the guest Experience
We design guest‑journeys that simplify check‑in and make every stay feel effortless for every visitor.
Trusted by
Hospitality innovators
what we know
We design hospitality products that connect teams and guests through clarity, empathy and seamless flow.
Confusing discovery makes guests leave before the stay even begins.
Digital check-in, smart rooms and chatbots sometimes feel cold or confusing.
Disconnected systems create friction at every guest touchpoint.
Lack of people means service lags, even if the room tech is top-tier.
Guest expectations evolve daily so staying relevant is a moving target.
Trust falls fast when data isn’t handled right.
Our approach
We begin by understanding your current situation: what’s working, what’s blocking progress and defining the results you want to achieve, moving forward.
Property Management Systems (PMS)
Online Booking & Reservation Platforms
Channel Management Systems
Revenue Management & Dynamic Pricing
Guest Experience & Mobile Apps
Housekeeping & Operations Management
Point of Sale (POS) Systems
Customer Relationship Management (CRM)
Loyalty & Membership Platforms
Event & Conference Management Systems
Reputation Management Tools
Smart Room & IoT Solutions
Plan
Depending on your goals, we shape a focused plan designed to move you to the next stage.
Discovery
Roadmap and timeline
Weekly alignment sessions
Design project setup
Product design
Documentation
Developer handover
Implementation support
Discovery
We unpack operational flow, user roles and business constraints.
UX Audit
We identify friction points across your existing platform.
User Mapping
We define personas and their journeys.
Information Design
We simplify dense workflows into intuitive flows.
High-fidelity designs
We create intuitive interfaces that reflects your real-world use cases.
Design Systems
We build a design foundation with reusable components, consistency and clear documentation.
Interactive prototype
We create a clickable version of the product to test core user flows before development.
Implementation Support
We work with developers to ensure fast, low-friction, consistent implementation.
We worked on digital products that moved Hospitality solutions forward:
Booking & Reservation Management Platforms
Customer Loyalty & Rewards Programs
Housekeeping & Maintenance Management Tools
Digital Guest Experience Platforms
Reputation & Review Management Systems
Upselling & Cross-Selling Platforms
Business Intelligence & Analytics for Hospitality
We supported their full product strategy, created a clear design system to remove guesswork, defined all design rules and redesigned their entire ecosystem: from mobile and web apps to their website.
We supported Track in designing their mobile and dashboard applications, along with a scalable design system that enables their clients to efficiently manage bookable houses and apartments.
Joao Magalhaes
Design manager, Hostelworld
High UI standards, collaborative mindset, extremely fast to deliver, and a keen eye for detail—backed by structured processes, clear communication, and design decisions grounded in real user behavior.
Volodymyr Povstyany
MANAGER, REDCAT
We really appreciated ElevenSpace’s creativity. They were willing to quickly jump on a call and get clear feedback. Their team communicated really well with us in terms of what they expect us to do or what they need us to do. We were also very impressed with the knowledge ElevenSpace displayed.
Madalina Lixandru
Business analyst, Teamnet
Their team brings clarity to complex data environments, creating intuitive, well-structured analytics platforms that are easy to navigate and act on. They are a strong partner for any organization looking to improve decision-making products.
solutions for you
01 / 03
UX audit
Identify what’s holding your product back and how to fix it. Our UX audit gives you a structured, objective view of your product’s current experience. We analyze how users interact with your platform, where they struggle and what’s preventing your product from performing at its full potential.
what you receive
10-20 main screens analysed
Ideas on how to improve user flows and click-through rate
Clarity on what to keep, update, remove
45-min video call explaining all of our findings, plus an action plan
solutions for you
02 / 03
App redesign
Turn a complex, hard-to-scale product into a clear, structured experience. We restructure your product to make it easier to navigate, easier to scale and easier for users to understand, while aligning every design decision with your business goals.
what you receive
A modern app that can compete on a global-level
Simplified user flows & clear product structure
Feature prioritization, clarity & discoverability
Scalable design foundation that allows you to ship faster
Clear direction for developers. No guesswork, no wasted time.
solutions for you
03 / 03
Website & App redesign
If your product isn’t converting, the problem isn’t traffic. It’s how people experience it. We redesign your website and app as one cohesive system so your product is clear, your value is obvious and users know exactly what to do next.
what you receive
Aligned vision for users to move seamlessly from website to app
One experience, one standard
Stronger conversion flows
Scalable and consistent design built for future growth
+12 Awards won
Top Digital Design
Company in Romania
Clutch
Design Systems
Certified
Awwwards
Romania’s Most
Reviewed UX Partner
the manifest
Best Upcoming Digital
Design Company
Clutch
Product Design
Certified
Awwwards
Key metrics
Completed projects
all around the world.
Capital raised by
our startup partners.
Users reached with
products designed by us.
Over a decade of experience in
delivering impactful digital solutions.
Conversion rate
Hostelworld
after redesign
+39.49%
46Labs
after redesign
+37.02%
Autone
after redesign
+25.55%
+29%
on average
With our design system approach we’re able to save 2 days per week in feature development and time-to-market release time.
+40%
From the moment you contact us, it takes 5 days for us to get started on your project.
5days
Our work with Silicon Valley start-ups have taught us all about the level of quality required for businesses competing on a global level.
A+quality
What services does your design agency offer?
ElevenSpace offers a wide range of services including: dashboard design, web app design, design systems, mobile app design, website design, presentation deck, branding, usability testing.
We also offer solutions such as discovery workshops, UX audits, end-to-end product design, product scaling and product redesign.
What sets ElevenSpace apart from other design agencies?
ElevenSpace specialises in creating design systems that ensure consistency, scalability and efficiency across digital products.
This approach not only streamlines development processes but also enhances user experience, making products more intuitive and efficient:
- 75% faster time-to-market,
- 80% increase in consistency,
- 40% time and cost reduction.
What others think about ElevenSpace?
We're constantly delivering solutions: on time and on budget. We’re grateful to have received industry recognition from CLUTCH, for being one of the top user experience companies for Information Technology.
Design that elevates
what you build
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