Clarity Across Every Connection
UX for Telecom
We help telecom companies simplify complex infrastructures into seamless customer journeys.
Trusted by
telecom innovators
Clarity Across Every Connection
We help telecom companies simplify complex infrastructures into seamless customer journeys.
Trusted by
telecom innovators
what we know
We partner with telecom organizations to structure OSS/BSS platforms, self-service portals, and operational tools into streamlined interfaces that reduce friction, support faster decisions and scale with growth.
Complex OSS/BSS systems that create fragmented workflows and slow internal operations.
Disconnected customer journeys across web, mobile, retail and support channels.
Overcomplicated billing interfaces that confuse users and increase support volume.
Poor self-service usability leading to unnecessary call center dependency.
Legacy infrastructure constraints that limit speed of feature rollout and innovation.
Data overload without clarity, making performance insights hard to interpret and act on.
Our approach
We begin by understanding your current situation: what’s working, what’s blocking progress and defining the results you want to achieve, moving forward.
Mobile Network Operations (4G/5G)
Fixed Broadband & Fiber Services
OSS/BSS Platforms
Billing & Revenue Management
Customer Self-Service Apps & Portals
Enterprise Connectivity Solutions
IoT Connectivity & Management
Cloud & Edge Computing Services
SIM & eSIM Solutions
Wholesale & Roaming Services
Network Security & Fraud Prevention
Data Analytics & Customer Insights
Plan
Depending on your goals, we shape a focused plan designed to move you to the next stage.
Discovery
Roadmap and timeline
Weekly alignment sessions
Design project setup
Product design
Documentation
Developer handover
Implementation support
Discovery
We unpack operational flow, user roles and business constraints.
UX Audit
We identify friction points across your existing platform.
User Mapping
We define personas and their journeys.
Information Design
We simplify dense workflows into intuitive flows.
High-fidelity designs
We create intuitive interfaces that reflects your real-world use cases.
Design Systems
We build a design foundation with reusable components, consistency and clear documentation.
Interactive prototype
We create a clickable version of the product to test core user flows before development.
Implementation Support
We work with developers to ensure fast, low-friction, consistent implementation.
We worked on digital products that moved Telecom solutions forward:
Network Management Dashboard
Customer Self-Service App
Account Management Portal
Billing & Payments Platform
IoT Connectivity Platform
Enterprise Connectivity Portal
eSIM Management App
We’ve created three distinct dashboard app solutions and developed the strategy for the pitch and investor decks, produced an explainer video and developed marketing materials for social media use.
We supported Amplifon in developing marketing materials for a clear, focused campaign designed to increase visibility and awareness of their innovative hearing aids.
We partnered with Hypercube, part of the 46Labs group, to design a modern website and develop a refreshed brand identity with comprehensive brand guidelines that better reflect their telecommunications services and market positioning.
Phillip Constantinides
VP of Marketing, 46 Labs
Eleven Space established a robust brand identity for 46Labs. They delivered a new website, defined the brand portfolio, and provided quality assets. They communicated frequently with the client through virtual meetings, email, and a messaging app and they responded quickly to concerns.
Stefan Petrica
Manager, Twilio
Eleven Space delivered quality design work, demonstrating their logical approach to UI/UX design. The team delivered all design milestones on time and was responsive and proactive in addressing feedback and adapting to the client's needs. The collaboration was smooth and transparent.
Naeem Sarwar
Principal Engineer, 46 Labs
They were able to deliver an interactive and aesthetically-appealing UI/UX. The team was highly responsive, and internal stakeholders were impressed with the service provider's strict adherence to timelines.
solutions for you
01 / 03
UX audit
Identify what’s holding your product back and how to fix it. Our UX audit gives you a structured, objective view of your product’s current experience. We analyze how users interact with your platform, where they struggle and what’s preventing your product from performing at its full potential.
what you receive
10-20 main screens analysed
Ideas on how to improve user flows and click-through rate
Clarity on what to keep, update, remove
45-min video call explaining all of our findings, plus an action plan
solutions for you
02 / 03
App redesign
Turn a complex, hard-to-scale product into a clear, structured experience. We restructure your product to make it easier to navigate, easier to scale and easier for users to understand, while aligning every design decision with your business goals.
what you receive
A modern app that can compete on a global-level
Simplified user flows & clear product structure
Feature prioritization, clarity & discoverability
Scalable design foundation that allows you to ship faster
Clear direction for developers. No guesswork, no wasted time.
solutions for you
03 / 03
Website & App redesign
If your product isn’t converting, the problem isn’t traffic. It’s how people experience it. We redesign your website and app as one cohesive system so your product is clear, your value is obvious and users know exactly what to do next.
what you receive
Aligned vision for users to move seamlessly from website to app
One experience, one standard
Stronger conversion flows
Scalable and consistent design built for future growth
+12 Awards won
Top Digital Design
Company in Romania
Clutch
Design Systems
Certified
Awwwards
Romania’s Most
Reviewed UX Partner
the manifest
Best Upcoming Digital
Design Company
Clutch
Product Design
Certified
Awwwards
Key metrics
Completed projects
all around the world.
Capital raised by
our startup partners.
Users reached with
products designed by us.
Over a decade of experience in
delivering impactful digital solutions.
Conversion rate
Hostelworld
after redesign
+39.49%
46Labs
after redesign
+37.02%
Autone
after redesign
+25.55%
+29%
on average
With our design system approach we’re able to save 2 days per week in feature development and time-to-market release time.
+40%
From the moment you contact us, it takes 5 days for us to get started on your project.
5days
Our work with Silicon Valley start-ups have taught us all about the level of quality required for businesses competing on a global level.
A+quality
What services does your design agency offer?
ElevenSpace offers a wide range of services including: dashboard design, web app design, design systems, mobile app design, website design, presentation deck, branding, usability testing.
We also offer solutions such as discovery workshops, UX audits, end-to-end product design, product scaling and product redesign.
What sets ElevenSpace apart from other design agencies?
ElevenSpace specialises in creating design systems that ensure consistency, scalability and efficiency across digital products.
This approach not only streamlines development processes but also enhances user experience, making products more intuitive and efficient:
- 75% faster time-to-market,
- 80% increase in consistency,
- 40% time and cost reduction.
What others think about ElevenSpace?
We're constantly delivering solutions: on time and on budget. We’re grateful to have received industry recognition from CLUTCH, for being one of the top user experience companies for Information Technology.
Design that elevates
what you build
Quick links
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industries
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